Oracle-posted 5 months ago
Arlington, VA
5,001-10,000 employees

As a Support Operations Federal Project Manager within Oracle Health, you will oversee the daily operations and strategic alignment of people, processes, and objectives within the EHR Support Integration & Management team. You will serve as a cross-functional connector, eliminating operational silos, identifying inefficiencies, and enhancing inter-team collaboration. This role demands a blend of project/program management expertise and a solid understanding of technical or solution-based workflows. You will play a vital role in driving data-informed decisions that enhance customer support delivery, optimize internal systems, reduce operational costs, and improve overall efficiency.

  • Oversee the day-to-day operations of people, processes, and objectives within the EHR Support Integration Management team.
  • Leverage project and program management skills, along with prior solution and technical expertise, to guide and optimize support operations.
  • Monitor SLA and SLO performance dashboards using Power BI to ensure data accuracy and compliance with federal support standards.
  • Ensure accurate and timely updates to trackers, action items, and internal/client-facing documentation.
  • Review lessons learned and incorporate feedback into continuous improvement initiatives aligned with federal support goals.
  • Scan communication channels (e.g., Slack) for risk indicators, escalating issues or impacts as appropriate.
  • Maintain ownership of aligned contractual deliverables.
  • Collaborate with internal communications to share accomplishments and key outcomes.
  • Continuously assess meeting relevance, adjust participation as needed, and ensure alignment with fiscal year goals.
  • Escalate project or interpersonal blockers to management when progress is impeded.
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