Oracle Fusion Operational Excellence Leader

Taylor Corporation

5d • $120,000

About The Position

Taylor Corporation is looking for an experienced Oracle Fusion Operational Excellence Leader to lead and manage ongoing support, optimization, governance, and continuous improvement of Oracle Fusion Cloud ERP across Finance, Supply Chain, Manufacturing, Procurement, and related business functions.

Requirements

• 7+ years of ERP experience with at least 3–5 years in leadership
• Deep functional knowledge of Oracle Fusion (Finance, SCM, or Manufacturing focus preferred)
• Experience managing production support in a complex enterprise environment
• Strong vendor and offshore team management experience
• Demonstrated experience establishing operational KPIs and governance frameworks
• Excellent executive communication skills

Nice To Haves

• Experience leading post-implementation stabilization
• Familiarity with automation tools and AI-enabled support solutions
• Experience or knowledge of CPQ, OTM, and Flexi-Pro

Responsibilities

• Operational Leadership
• Own end-to-end production support for Oracle Fusion Applications
• Lead incident, problem, and change management processes
• Establish and monitor SLAs, KPIs, and operational scorecards
• Oversee ticket backlog management and prioritization
• Ensure system stability during quarterly Oracle updates
• Team Management & Vendor Oversight
• Lead and develop onshore and offshore functional analysts
• Drive performance management, knowledge growth, and cross-training
• Manage third-party partners and Oracle Support relationships
• Conduct independence and capability assessments across team members
• Promote automation and continuous improvement within support operations
• Continuous Improvement & Optimization
• Identify and prioritize enhancement opportunities aligned to business strategy
• Drive automation of manual processes and reporting where feasible
• Facilitate root cause analysis to reduce recurring incidents
• Reporting & Performance Management
• Develop executive-level dashboards tracking: Incident trends, Ticket volumes, SLA adherence, Automation progress, Enhancement pipeline
• Provide leadership updates on system health and risk posture

Benefits

• Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed