Oracle Functional Subject Matter Expert (SME) / Help Desk Analyst

BizFirst • FL

90d

About The Position

BizFirst is supporting our client in search of an experienced Oracle Functional Subject Matter Expert (SME) / Help Desk Analyst to provide functional expertise and day-to-day support for the Department of Homeland Security’s Financial Systems Modernization Solution (FSMS). This role will focus on analyzing and resolving functional issues submitted via ServiceNow, supporting accounting structure updates, preparing and reporting weekly operational metrics, and advising stakeholders on improvements to Oracle Federal Financials processes. The ideal candidate will combine deep Oracle functional knowledge with experience supporting enterprise financial systems in a federal environment. Familiarity with DHS processes and mission is highly desirable. Our client is a specialized management consulting firm that engages experienced professionals and consultants to support the federal government with strategic project execution, financial process optimization, advanced IT solutions, and Enterprise Resource Planning (ERP) system implementation. Through innovative transformations, they develop and implement strategies to optimize operations for military departments and agencies across the U.S. Federal Government.

Requirements

• Bachelor’s degree in Commerce, Computer Applications, or related field; Post Graduate Diploma in Computer Applications accepted.
• 12+ years of experience, including Oracle Federal Financials R12 and R11i implementation and support.
• Strong knowledge of core Oracle processes: Procure-to-Pay (P2P), Order-to-Cash (O2C), Cost Accounting, Budget-to-Report (B2R).
• Prior experience in a help desk or support environment for enterprise financial systems.
• Proven ability to manage multiple priorities with excellent verbal, written, and analytical skills.
• Proficiency in Microsoft Outlook, Teams, SharePoint, Word, and Excel.
• DHS Public Trust clearance (active or obtainable).

Nice To Haves

• Experience leading functional teams supporting Oracle Federal Financials.
• Familiarity with ServiceNow or other IT service management tools.
• Prior support experience with large federal financial management systems or modernization programs.
• Strong interpersonal skills with the ability to brief senior leadership and stakeholders.
• Prior experience supporting USSOCOM programs or missions.
• Familiarity with DoD enterprise financial systems and reporting tools.
• Strong communication skills with ability to brief senior leaders and stakeholders.

Responsibilities

• Resolve functional issues in Oracle Federal Financials by managing and addressing incident tickets in ServiceNow.
• Provide strategic advice, technical guidance, and functional expertise to program and project teams.
• Lead and coordinate a team of Oracle Functional SMEs to address complex system or process challenges.
• Perform detailed analysis, evaluation, and recommendations for process improvements and optimization within Oracle Financials.
• Support creation and maintenance of new lines of accounting in FSMS.
• Prepare and deliver weekly operational metrics reports to leadership.
• Develop and maintain training materials, user documentation, and quick reference guides as needed.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Generous vacation and paid federal holidays
• Short Term Disability benefits
• Basic Life Insurance - 100% for employee
• Monthly internet reimbursement
• Parking reimbursement
• Training, professional development, educational assistance
• Birthday recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree