About The Position
Infosys is seeking an Oracle Field Service Cloud Principal Consultant. The role is required to work with business and IT teams at a customer'sanization to lead Implementation of the Field Service solution. Responsible for owning and ensuring the implementation within schedule. An understanding of Call Center & Field Service operations along with the key operational metrics and performance indicators used to manage a Customer Service environment is a requirement.
Requirements
- Location for this position is Columbus, OH, Raleigh, NC, Indianapolis, IN, Phoenix AZ, Richardson, TX or Hartford CT. This position may require relocation and/or travel to client/project location.
- At least 11+ years of Information Technology experience
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are wee to . Infosys is unable to provide immigration sponsorship for this role at this time
- Candidate must have 7 years of relevant experience in implementing Oracle Field Service cloud.
- Strong technology skills in Oracle Field Service Cloud
- Strong domain and process knowledge of Service & Field Service
- Ability to engage with different stakeholders, understand the core functional requirements, analyze the customer service and field service processes, and deliver an Oracle Field Service cloud-based solution.
- Ability to facilitate solution design sessions that evaluate potential design options, and balance business requirements against the program scope and timelines.
Nice To Haves
- Experience in other Service and Field Service Technologies like Oracle EBS Field Service or Siebel Field Service is desirable.
- Candidates with Oracle Certification in Oracle Field Service Cloud will be preferred
- Should have fluentmunication skills, must have worked in Client facing roles
- Able to work in a fast-paced environment with a diverse group of people
Responsibilities
- lead Implementation of the Field Service solution
- Responsible for owning and ensuring the implementation within schedule
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Number of Employees
5,001-10,000 employees
