Oracle CX Functional Field Service Manager
About The Position
Oracle CX Functional Field Service Manager Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce Recruiting for this role ends on December 20, 2025. Work You'll Do As a Manager at Deloitte, you will lead an onshore functional team in delivering Fusion Field Service Cloud implementations and enhancements. You will demonstrate Oracle Field Service expertise and serve as a primary client contact to facilitate requirement gathering/clarifications, build personas and process flows, guide backlog grooming, solution designs, and articulate business during sprint demo/feature demos. The Team Our Sales & Service offering drives global customer transformation by designing and implementing innovative experiences across customer service, sales, and field service. We blend strategy, technology, and creativity to solve complex challenges-bringing customer strategies to life and creating new markets. Our multidisciplinary team delivers solutions that empower organizations to optimize sales operations, elevate customer service interactions, and enhance field service delivery. By leveraging advanced analytics, Generative AI, transformative technologies, and creative design, we help clients build deeper relationships with their customers and drive sustained growth and value creation.
Requirements
- Minimum of 8+ years relevant experience in a consulting or industry role, with a minimum of 6 years relevant consulting in Oracle Field Service operations.
- Minimum of 3+ years of experience leading multiple project teams simultaneously on relevant engagements
- Bachelor's degree or equivalent number of years of experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Nice To Haves
- Oracle Field Service certification
- Exposure to other Oracle modules- Fusion Service, Service Logistics, Maintenance, Install Base, Projects, FinOps, and Subscription
- Exposure to Construction industry
- Experience implementing Redwood UI
Responsibilities
- lead an onshore functional team in delivering Fusion Field Service Cloud implementations and enhancements
- demonstrate Oracle Field Service expertise
- serve as a primary client contact to facilitate requirement gathering/clarifications
- build personas and process flows
- guide backlog grooming
- solution designs
- articulate business during sprint demo/feature demos
Benefits
- At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
- Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
- From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
