OR Support Coordinator III

University of Rochester • City of Rochester, NY

69d • $20 - $27

About The Position

The University of Rochester is seeking a dedicated individual to ensure the smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. This role involves facilitating workflow by supporting Anesthesia clinical coordinators, charge nurses, surgeons, and additional faculty and staff. The position prioritizes critical patient cases and communicates emergency Operating Room changes and fluctuations, ensuring timely and efficient functioning of the operating rooms and ectopic surgical locations through effective communication.

Requirements

• Associate's degree and 3 years of related work experience required.
• Experience in an Emergency Department setting preferred.
• 1 year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred.
• Medical terminology experience preferred.
• Experience with PICIS and Flowcast preferred.
• Ability to type accurately preferred.
• Skills related to achievement of customer satisfaction preferred.
• Ability to deal calmly but efficiently with medical professionals during life-threatening situations preferred.
• Maintain a strong customer service approach at all times.

Responsibilities

• Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room.
• Maintains the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse.
• Triages patient calls, assesses clinical urgency, and communicates changes to necessary clinical staff.
• Maintains the manual Operating Room schedule as a backup for electrical or computer failures.
• Assesses and triages all Operating Room calls, pages, and STAT calls.
• Books emergent cases and coordinates appropriate faculty and staff.
• Initiates the printing and organizing of the next day’s patient call slips and wristbands.
• Handles complaints from patients, faculty, nursing, and anesthesiology.
• Answers incoming phone calls in the communications center and routes calls appropriately.
• Monitors inventory of supplies and manages supply ordering.
• Coordinates daily efforts to edit and correct registration and billing errors.
• Utilizes EMR and scheduling software programs to facilitate workflow.
• Manages patient tracking system ensuring correct location of patients.
• Provides training to other staff as a designated preceptor.
• Acts as an information resource for all departmental staff.
• Attends education programs for the department and educates other staff.
• Performs other patient-focused tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 1-10 employees