OR Support Coordinator III

University of Rochester • City of Rochester, NY

72d • $20 - $27

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. The position is located at 601 Elmwood Ave, Rochester, New York, and is a full-time role within the Surgical Support Services department, requiring 40 hours per week. The compensation range for this position is $20.31 - $27.42 per hour, based on various factors including market data, education, experience, and qualifications.

Requirements

• Associate's degree and 3 years of related work experience required.
• Experience in an Emergency Department setting preferred.
• 1 year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred.
• Medical terminology experience preferred.
• Experience with PICIS and Flowcast preferred.
• Ability to type accurately preferred.
• Skills related to achievement of customer satisfaction preferred.
• Ability to deal calmly but efficiently with medical professionals during life-threatening situations preferred.
• Maintain a strong customer service approach at all times.

Responsibilities

• Ensures the smooth, efficient patient care flow through all of Perioperative Services and the Operating Room.
• Facilitates workflow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons, and additional faculty and staff.
• Prioritizes critical patient cases and communicates emergency Operating Room changes and fluctuations.
• Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room.
• Maintains the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse.
• Triages patient calls, assesses clinical urgency, and determines appropriate actions.
• Maintains the manual Operating Room schedule as a backup.
• Books emergent cases and coordinates appropriate faculty and staff.
• Initiates the printing and organizing of the next day’s patient call slips and wristbands.
• Handles complaints from patients, faculty, nursing, and anesthesiology.
• Answers incoming phone calls in the communications center and routes calls appropriately.
• Monitors inventory of supplies and manages supply ordering.
• Coordinates daily efforts to edit and correct registration and billing errors.
• Utilizes EMR and scheduling software programs to facilitate workflow.
• Manages patient tracking system ensuring correct location of patients.
• Provides training to other staff as a designated preceptor.
• Acts as an information resource for all departmental staff.
• Attends education programs for the department and educates other staff.
• Performs other patient-focused tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 1-10 employees