Optometry Assistant

Gracelight Community Health • Los Angeles, CA

101d • $24 - $37

About The Position

The Optometry Assistant supports optometrists in delivering exceptional eye care services by assisting with patient exams, performing pre-testing procedures, and managing administrative tasks. This role ensures smooth clinic operations by maintaining patient flow, preparing exam rooms, and educating patients on eye care and products. Additionally, the Optometry Assistant may support the optical department with frame adjustments, lens fittings, and product recommendations.

Requirements

• High school diploma or equivalent; completion of an Optician Program or related experience preferred.
• Knowledge of basic medical and optometry terminology and procedures.
• Strong communication skills (oral and written); bilingual Spanish preferred.
• Proficient in Microsoft Office Suite and Electronic Medical Records (EMR) systems.
• Current CPR certification preferred.
• Ability to work flexibly across various areas as needed.
• Reliable, professional, and customer focused.
• Demonstrates cultural competence and respects diverse values and beliefs.
• Maintains a safe and organized work environment.

Responsibilities

• Supports and implements the organization’s vision, mission and values.
• Determines priorities and method of completing daily workload to ensure that all responsibilities are carried out in a timely manner.
• Performs all job functions in a professional and courteous manner, including answering all phone calls and emails timely and providing excellent customer service.
• Fosters and promotes a culture of service excellence and accountability.
• Establishes rapport with patients and customers, determining needs and wants; analyzes and interprets prescriptions; responds to patient complaints.
• Measures and dispenses spectacles; troubleshoots eyeglass problems; provides follow-up services including adjustments and repairs.
• Documents and places eyeglass lab orders within 24 hours; maintains patient records.
• Properly labels medications and supplies with open date, initials and job title; monitors and modifies expiration date as required.
• Assists optometrist with pre-testing (case history, auto-refraction, visual acuity, and any auxiliary testing requested).
• Maintains the cleanliness of the pre-testing rooms utilizing infection control techniques.
• Provides translation services and assists patients with instructions for all services.
• Assists in the maintenance of medical records of patients to ensure completeness, accuracy, and timeliness.
• Checks on order status with labs, responds to any inquiries from patients.
• Checks email communication daily, submits orders electronically, and performs data entry accurately.
• Keeps track of daily activities and provides reports as requested.
• Complies with organizational policies and procedures.
• Must be willing and able to work at all locations as needed to meet patient care needs.
• Performs all other duties as assigned, some of which may be outside of business hours and/or on weekends.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees