Optometry Assistant - Back Office

Family HealthCare Network • Fresno, CA

76d • $21 - $28

About The Position

The position involves supporting and monitoring patient flow in the back office, ensuring that necessary information is available for patient visits. Responsibilities include scheduling appointments, following up on no-show appointments, and assisting in the distribution of patients, including walk-ins. The role requires maintaining communication within the patient care team and performing various aspects of patient visits, such as reviewing health records, obtaining vital signs, and preparing patients for vision examinations. The position also involves supporting dispensary functions, completing clinical forms, and performing documentation in the electronic health record system.

Requirements

• Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.
• Two years of Optometry experience preferred.
• Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.
• Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.
• Ability to create basic presentations in Microsoft PowerPoint.
• Valid California driver’s license required.

Responsibilities

• Supports and monitors patient flow in the back office.
• Scrubs appointments in advance to ensure necessary information is available for patient visit.
• Assists in the distribution of patients, including walk-ins.
• Keeps patients informed of wait times and ensures patients are properly flowed in system.
• Schedules patient appointments.
• Follows-up on 'no-show' appointments and ensures messages and requests are responded to accordingly.
• Understands general front office workflows and is able to step in to support the front office when needed.
• Performs various aspects of patient visit.
• Reviews health record with the patient and updates clinical information such as current medication, medical, and surgical histories.
• Obtains vital signs and patient data.
• Initiates the follow-up of specialty care referrals and services per policy.
• Supports dispensary related functions, including requests for prescription refills, logging of medications, and pharmacy/patient phone calls.
• Completes necessary clinical forms required for patient visit such as patient assistance programs and Staying Healthy Assessment forms.
• Maintains continuous communication within the patient care team.
• Performs important medical tests on patients.
• Prepares patient for vision examination.
• Assists in testing for near and far acuity, depth perception, macula integrity, color perception, and visual field.
• Scans relevant documents into the electronic health record system.
• Performs documentation in the patient’s electronic health record according to policy and training.
• Prepares and stocks exam rooms/lab and monitors inventory for adequate supply.
• Conducts weekly testing and weekly/monthly cleaning of sterilization equipment and the sterilization of medical equipment.
• Instructs patient in care and use of glasses or contact lenses.
• Assists patient in frame selection, adjusts and repairs glasses, and modifies contact lenses.
• Performs other duties as assigned.

What This Job Offers

• Number of Employees: 1,001-5,000 employees