LensCrafters - Optometric Technician

EssilorLuxottica•Plymouth Meeting, PA

47d

About The Position

If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.GENERAL FUNCTION The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.

Requirements

High School graduate or equivalent
Minimum of one year strong customer service skills (internal/external)
Leadership skills
Strong communicator and listener
Problem solving ability
Organization skills
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills

Nice To Haves

Experience in retail and/or optical
Experience in healthcare

Responsibilities

Display a professional image, greet patients promptly with a smile
Promptly answer the telephone in a friendly and courteous manner
Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
Show patience and courtesy to indecisive or difficult customers/patients
Perform work accurately and thoroughly despite time pressure and patient volume
Identify situations involving unsatisfied patients and act quickly for effective resolution
Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
Maintain safe working environment for all associates, customers and patients
Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
Ability to adapt to various examination scenarios and be personable with patients and staff
Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
Monitor and maintain inventory of supplies and contact lenses in exam rooms
Support retail as capacity and patient demand allows