Optometric Technician

AEG Vision-posted about 1 month ago
Full-time • Entry Level
Palatine, IL
1,001-5,000 employees
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Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, specialty testing, and maintain the doctor’s appointment schedule in a manner that delivers a professional, pleasant patient experience.

  • Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc.
  • Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
  • Enters patient information in Electronic Health Records (EEHR)
  • Assists ODs to care for patients in a timely, effective manner, as close to appointed schedule as possible
  • Instructs patients on medical care as prescribed by the doctor’s treatment plan and schedules follow up appointments as needed
  • Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
  • May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow-up visits, and other specialty referrals, and complete appropriate paperwork
  • Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
  • Responds to patient’s telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
  • Completes proper coding of procedures for payment collection
  • May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.)
  • Corresponds with Doctor offices (internal and external) regarding patient and insurance referrals
  • Supports the OD with patient education as instructed by the Optometrist
  • Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only)
  • Participates in Practice meetings / projects as requested
  • Ensures that maximum OD utilization occurs through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager’s outreach, etc.
  • Calls all no-shows or cancelled patients to reschedule appointments
  • Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
  • Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
  • Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization
  • Performs other duties within the Practice as requested and as time allows
  • High School or GED qualification
  • Entry level PC skills to include MC Office, Windows, and Word Processing
  • Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual
  • Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients
  • Experience evaluating patients for eye exams and dispensing eye exam medications
  • Familiarity with medical terms associated with eye treatment
  • Experience maintaining patients’ records / files per HIPAA regulations
  • Industry certification (CPO, CPOA, CPOT) preferred but not required
  • Medical/Dental/Vision/Life/STD/LTD
  • Employee Vision Discount Program
  • 401(k) with Match
  • HSA/FSA
  • PTO
  • Paid Holidays
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