Optometric Assistant Part Time

Visionworks • Syracuse, NY

19h • $17 - $26

About The Position

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey. Pay Class: Part Time, 0 - 19 hours per week Pay Rate: $17 - $25.50 per hour

Requirements

• One (1) year of related experience
• Medical office/business professionalism required
• HS diploma, GED or equivalent related job experience
• Ability to read, analyze and interpret insurance forms
• Follow procedures and instructions
• Read English
• Operate and enter data into electronic software platforms efficiently and accurately

Nice To Haves

• Optical or Healthcare background preferred

Responsibilities

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations.
• Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to: Pre-testing and specialty testing and accurately documenting results in EMR
• Initiate remote technician and remote doctor video conferencing
• Assist remote doctor and remote technician to complete additional testing required for a remote exam
• After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone.
• Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Place diagnostic contact lens orders for patients and stock.
• Notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters.
• Accurately pull contact lenses trials when requested by the doctor.
• Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands to include traveling to other locations.

Benefits

• Position provides competitive pay and benefits.
• Specific terms are set forth in the Company’s collective bargaining agreement with a minimum pay rate of $17 per hour plus incentive.
• Starting pay may vary based on experience to a maximum of $25.50 per hour.
• Incentive pay, wage upgrades, and overtime opportunities also available.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED