Optometric Assistant

LICKTEIG FAMILY EYECARE•Dedham, MA

9d•Onsite

About The Position

This position is 50% administrative and 50% clinical. The first part of the position is running and managing the front desk area. The second part is assisting the doctor work up the patients.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate efficiently and effectively to patient and patient’s families.
Ability to calculate figures and distances that relate to basic optics as well as basic math functions for collecting money
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge in computer skills; as many programs and equipment are computer based.
An associate’s degree or 2 year college degree is preferred, or a high school diploma and at least one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Responsible for answering the doctor’s phone in a polite, timely, and orderly fashion to assist callers in their needs
Responsible for filling up the doctor’s book as best as possible; this includes being proficient at the doctor’s online scheduler and patient management software
Responsible for verifying benefits and eligibility for patients before their scheduled appointment
Responsible for checking in patients as they arrives, putting together their charts, entering their information into our patient management software, and answering any questions the patient may have before their exam
Responsible for checking out patients after their exam, collecting money from the patient if a balance is due, and pre-appointing patients for the following year
Responsible for confirming the following days appointments; as well as calling pre-appointed patients to confirm the annual exams
Collecting and distributing the mail daily
After the patient has been checked in by the front desk, the tech will assist the patient through a pre-test which includes: case history, non-contact tonometry, autorefractor, color vision screening, stereopsis, and visual acuities.
Responsible for taking patient’s retinal photos, OCT, topography, MPOD, pachymetry or any other diagnostic service either through a screening or by doctor’s orders
Responsible for running visual field exams for patients; both screening and threshold tests
Responsible for insertion and removal training sessions for new contact lens wearers
Assists the doctor in the exam room in needed
Assists the patient, after his/her doctor encounter to get back to the front desk
Monitor the cleanliness of the pretest, contact, and exam rooms and making sure each room is properly equipped
Reviews contact lens agreements with patients before a new contact lens fit