Optometric Assistant - Full time - Dearborn

Community Care Services • Dearborn, MI

279d

About The Position

The Optometric Assistant is responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups. This includes performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post-exam follow-up.

Requirements

• Requires high school diploma or GED.
• Previous computer experience and basic math skills preferred.
• Previous customer service or optometric tech experience preferred.
• Computer and/or electronic medical records knowledge preferred.
• Retail and/or hospitality and/or customer service experience preferred.
• Must be able to walk, bend, and stand for extended periods of time.
• Completion of all required training courses as directed by Henry Ford Optimeyes.
• Must meet or exceed core customer service responsibilities, standards, and behaviors as outlined in the HFHS' Customer Service Policy.

Responsibilities

• Perform visual preliminary testing including auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, and dilation.
• Document preliminary testing entries and patient chief complaint, medical history, medications, and social history in the electronic medical record.
• Escort patients throughout the exam process and transfer authority to appropriate departments such as Eyewear Consultant, Dispenser, or Customer Service Representative.
• Educate patients on contact lens handling, wearing schedule, care, and the importance of owning prescription glasses.
• Accurately perform and adhere to scheduling guidelines and allotted time for preliminary testing and electronic medical record entries.
• Interpret a doctor's prescription and suggest products and enhancements to address specific prescription requirements.
• Complete department training program and all necessary educational requirements to perform job responsibilities.
• Answer and address customer concerns and questions, directing them to the appropriate source when unable to address their questions.
• Handle multiple customers effectively with tact and a sense of urgency.

Benefits

• Competitive health plan options including three consumer-driven health plans (CDHPs), a PPO plan, and an HMO plan.
• Dental and eye care coverage.
• Tuition assistance.
• Family forming benefits.
• Discounts to dozens of businesses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED