Optometric Assistant (FLOAT)

Spectrum Optical•Morgantown, WV

23d

About The Position

SUMMARY The goal of this position is to provide support to other departments where it is needed most on a given day. The Optometric Assistant uses their experience in the field to improve the patient experience and facilitate daily operations. This role encourages other departments to share the priorities and information necessary to provide an exemplary patient experience. RESPONSIBILITIES AND DUTIES Greet and assist all patients initially as they enter the clinic. Answer phone calls and route busy phone traffic. Perform clinical testing, including but not limited to: visual field exams, OCT exams, S-Map exams, specialized retinal exam screenings, glaucoma testing, and/or any other testing deemed appropriate by a clinician. Verify that chart information is accurate and complete and make updates when needed. Educate patients on the products and services which are available to them and/or their clinician recommends. Review clinician prescriptions and order products based on medical chart records. Communicate with clinicians regarding questions or concerns about prescriptions and other eye-related issues. Operate manual lensometer and other tools to achieve proper fittings for patients. Schedule and confirm appointments based on established guidelines for doing so. Dispense contact lenses and various ophthalmic materials to patients. Troubleshoot complex situations and/or requests from customers regarding their eyewear. Collaborate with other departments to ensure patient requests are received by the appropriate team member. Follow through with orders until the customer's satisfactory resolution. Manage inventory of frames and contact lenses to ensure optimal customer satisfaction and product variety. Ensure that the retail area remains clean, well-stocked, and easily accessible to visitors. Ensure that all clinic procedures comply with HIPAA rules and regulations. Reconcile all monies and credit card receipts daily. Perform any additional tasks assigned by Management or the Practice Owners.

Requirements

Must be able to remain in a stationary position at least 25% of the time.
Must be able to move or transport items weighing up to 40 pounds around the office.
Must be able to move around inside the office to access file cabinets, office machinery, supplies, etc.
Must be able to operate a computer and other office productivity machinery, such as a fax machine, copier, scanner, printer, calculator, and/or phone.
Must be able to communicate effectively and efficiently with coworkers, Supervisors, and patients via digital, verbal, and written mediums.

Nice To Haves

2+ years work experience in retail, customer service, or healthcare preferred.
2+ years work experience in customer service or healthcare desired.
Certification or license in Opticianry desired.

Responsibilities

Greet and assist all patients initially as they enter the clinic.
Answer phone calls and route busy phone traffic.
Perform clinical testing, including but not limited to: visual field exams, OCT exams, S-Map exams, specialized retinal exam screenings, glaucoma testing, and/or any other testing deemed appropriate by a clinician.
Verify that chart information is accurate and complete and make updates when needed.
Educate patients on the products and services which are available to them and/or their clinician recommends.
Review clinician prescriptions and order products based on medical chart records.
Communicate with clinicians regarding questions or concerns about prescriptions and other eye-related issues.
Operate manual lensometer and other tools to achieve proper fittings for patients.
Schedule and confirm appointments based on established guidelines for doing so.
Dispense contact lenses and various ophthalmic materials to patients.
Troubleshoot complex situations and/or requests from customers regarding their eyewear.
Collaborate with other departments to ensure patient requests are received by the appropriate team member.
Follow through with orders until the customer's satisfactory resolution.
Manage inventory of frames and contact lenses to ensure optimal customer satisfaction and product variety.
Ensure that the retail area remains clean, well-stocked, and easily accessible to visitors.
Ensure that all clinic procedures comply with HIPAA rules and regulations.
Reconcile all monies and credit card receipts daily.
Perform any additional tasks assigned by Management or the Practice Owners.