Optimization Manager (Contract)

PlayStation Global•San Mateo, CA

1d•$62 - $93•Remote

About The Position

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Optimization Manager (Contract) San Mateo, CA (Collab)/Remote Role overview: Our team operates within the ‘Services Commercial’ group who are dedicated to driving growth and engagement of PlayStation’s subscription services. This wider group strives to maximise new subscriber acquisition, improve subscriber retention, and provide a compelling reason for people to return to the service year after year. Our core product, PlayStation Plus, is critically important to PlayStation’s vision and strategy. This role reports into the Subscription Optimization team who are responsible for delivery, execution, Go-to-Market organization and optimization of processes, campaigns and initiatives across the ‘Services Commercial’ group. The successful candidate will help shape how we engage PlayStation Plus subscribers – ensuring campaigns feel timely, rewarding, and aligned to what players value most in their subscription. With a mix of creative thinking and analytical focus, you’ll support the delivery of campaigns across key touchpoints, including benefit messaging, upsell nudges, retention tactics, and major moments. This is a hands-on, collaborative role that works closely with cross-functional teams to make our campaigns smarter, sharper, and more effective. You’ll contribute to testing and refinement efforts, help improve targeting and workflows, and ensure our messages reach the right players in the right way. Whether it’s reminding customers to renew to keep enjoying their benefits, supporting a big content release, or fine-tuning how we engage players, you’ll play a core role in helping Plus feel like a service built around our players—every single day.

Requirements

5+ years of experience in operations, process optimisation or project management roles
A tenacity to understand your product, not just how customers use it, but how the technology works behind the scenes
Strong organisational skills, structured thinker with the ability to manage and prioritise multiple requests at the same time
Strong communicator and collaborator to rally teams together behind initiatives
Drive to improve on existing processes and not accept ‘good enough’ or ‘the norm’

Nice To Haves

An understanding of Gaming and Subscriptions customers and their needs
Understanding of Subscription model businesses

Responsibilities

Plan and Deliver Subscriber Campaigns
Lead campaign planning across always-on and high-impact moments (e.g. monthly games, events, catalogue drops)
Coordinate briefings and execution across CRM, Creative, Experience, and Marketing teams
Create campaign playbooks that distinguish BAU from moments that require elevated strategy and creative effort
Optimize Customer Touchpoints
Monitor campaign performance and surface opportunities to improve targeting, timing, or message clarity
Identify friction points in the subscriber journey and propose improvements
Increase efficiency of internal processes for campaign tracking, planning, and cross-functional alignment
Refine Targeting and Support Experimentation
Develop audience strategies that ensure targeting is relevant, effective, and avoids conflicts across campaigns and experiments.
Support message testing and experimentation to improve campaign performance
Collaborate with Product and Analytics teams to enhance tools and systems that support targeting and delivery