Optimization Health Coach

Twin Health

1d • $70,000 - $70,000 • Remote

About The Position

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care, utilizing AI Digital Twin technology. The company builds dynamic models of individual metabolism from various data points, guiding members with a dedicated clinical care team to achieve better health outcomes, including lower A1C, weight loss, and reduced medication. Twin Health is recognized for its innovation and culture, having secured over $100 million in recent funding. The Optimization Health Coach role is a critical member-facing position, inspiring behavior change and motivating members to adopt new behaviors for improved health. Coaches provide guidance, support, education, and encouragement to empower members in preventing and reversing chronic metabolic diseases. This role focuses on helping members sustain and maintain progress made during the conditioning phase of the Twin program, acting as an ongoing partner to ensure continued success.

Requirements

• 3+ years of related work experience potentially in the areas of Health/Nutrition counseling, health coaching, or similar
• Ability to effectively work remotely having strong computer skills (Google, Slack, Video Conference) and ability to work from a computer extended periods of time
• Comfort and enthusiasm for adopting the latest technologies and integrating data and technical outputs in patient care
• Comfort and enthusiasm in blending motivational interviewing and driving behavior change with metrics driven coaching and supporting business outcomes
• Effective time management skills and able to balance member video visits with tasks and member chats
• Experience maintaining a high volume caseload
• Comfort with ambiguity and change
• Commitment to advancing individual health and wellness
• Determination in following through on commitments and driving business value
• Positive, optimistic attitude that inspires clients and fellow team members
• Friendly, enthusiastic, attentive listener with excellent interpersonal and communication skills and the ability to build trusting relationships
• Professional telephone and video skills
• Self-motivated and results-focused
• Quick learner who integrates new knowledge
• Organized and detail-oriented
• Ability to handle competing demands with diplomacy and enthusiasm
• Ability to work collaboratively with clinical infrastructure and hierarchies

Nice To Haves

• Active license in US, Health Coaching or Health Educator certifications preferred
• Experience and enthusiasm for delivering coaching via video calls, preferred
• Experience and ability to thrive in a high-growth, quickly changing environment, startup experience preferred
• Bilingual- fluent in both English and Spanish preferred

Responsibilities

• Deliver remote coaching via apps, video conferencing, and the Twin Health electronic system
• Engage members to set goals, manage their care, and stay motivated on their journey to self efficacy
• Motivate, coach, and provide exceptional service and support to your members to achieve their health goals as designated by the Twin app
• Use AI powered tools to deliver metrics driven insights and coaching
• Use AI powered tools to support daily member rounding in addition to scheduled visits and complete progress notes within 24 hours
• Respond to all chats within 24 business hours
• Provide feedback to members metrics including weight, continuous blood glucose monitoring, sleep, movement, adherence to their nutrition, engagement within the app and identifying opportunities for improvement
• Strictly adhere to Standard Operating Procedures for member management and escalations
• Collaborate closely with coaching team colleagues, providers, registered nurses and operations teams to drive a seamless experience for members
• Work with a multidisciplinary team within Twin and the academic setting to resolve patient care issues and advance members toward chronic disease prevention and reversal
• Participate in on-going pilot programs and support additional programs as needed
• Participate in collecting member testimonials to support partner success needs
• Weekend and holiday on call responsibilities
• PTO coverage responsibilities
• Maintain a high volume caseload (minimum of 500)
• Flexibility to work any shift (at least 2 evening shifts per week) or change shifts based on business needs.
• Complete additional duties as assigned

Benefits

• A competitive compensation package in line with leading technology companies
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed