Optician

Dittman Eyecare - Cranberry • Cranberry Township, PA

392d

About The Position

The Optician plays a crucial role in providing exceptional customer service and technical expertise in eyewear sales. This position involves fitting patients with appropriate eyewear, ensuring satisfaction, and maintaining a high standard of service to encourage repeat business. Opticians are responsible for interpreting prescriptions, managing orders, and educating patients on eyewear care, all while contributing to a positive patient experience.

Requirements

• High School Diploma
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day.

Responsibilities

• Sell eyewear and eyewear accessories to patients.
• Ensure patients are fitted with the right-size frames that fit their needs and lifestyle.
• Dispense lenses with correct prescription and measurements.
• Deliver extraordinary experience to each patient.
• Provide patients with a complete understanding of customized recommendations for products and services.
• Develop own clientele from providing outstanding service and obtaining referrals.
• Keep current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Take and return patient calls, updating patients on the status of their order and resolving order issues.
• Retrieve patient charts and electronic health records.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings.
• Educate patients on proper eyeglass and contact lens care.
• Collect eye and face measurements to ensure proper fit.
• Interpret prescriptions written by optometrist and ophthalmologist.
• Create work orders for lab technicians, specifying information on lenses needed.
• Follow-up on all pending orders and verify all orders are within time guidelines.
• Notify patients when orders arrive from lab/manufacturer.
• Dispense glasses by inspecting the product, checking for proper fit, and adjusting if necessary.
• Perform eyewear adjustments and repairs using various tools.
• Inspect the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom.
• Restock retail boards with new merchandise.
• Analyze product issues and thoroughly answer patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborate with technicians, front desk associates, Managers, and Optometrist.
• Sell miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.
• Perform other duties as needed and as assigned by manager.

Benefits

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED