CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA-posted 3 days ago
Full-time
Onsite • Charlotte, NC
501-1,000 employees

The Optician provides clinical support to Providers through the delivery of high quality, compassionate optical services to CEENTA’s patients. A typical day for the Optician involves collaborating with Providers to ensure the delivery of high quality, compassionate optical services to CEENTA’s patients. The Optician assists patients in the selection of prescription eyewear, ensuring frames fit their unique needs. They order, process, and dispense eyewear to patients with a friendly demeanor and patient-centered focus. They educate patients on appropriate use and care of their eyewear and manage any patient concerns. They perform an array of administrative duties, which includes documenting patient eyewear orders in the Point of Sale and EHR systems, managing vendor relationships, and maintaining inventory of vendor frames not participating in consignment programs.

  • Greet all office guest in a professional and friendly manner
  • Utilize Point of Sale and EMR software to input patient eyewear orders
  • Expedite patient frame and lens selection by informing patient of options
  • Verification of prescription and measurements of eyewear received from optical laboratories and referring doctor
  • Operate other optical equipment to facilitate manufacture of eyewear including lensometer, pupilometers, progressive lens identifiers, and distant ruler
  • Troubleshoot eyewear to eliminate patient concerns and adjust accordingly
  • Educate patients on frame and lens options that suit their unique needs
  • Demonstrate a working knowledge of opticianry
  • Oversee an Optical dispensary including managing vendor relations and frame inventory
  • Evaluate and manage patient concerns with any issues with eyewear
  • Ability to meet the physical and mental demands of the position
  • The ability to work on-site and to travel to other locations as needed
  • Predictable, reliable, and prompt attendance
  • All other duties as assigned
  • Excellent Customer Service skills
  • Adaptable and flexible with the ability to multitask
  • Organizational Skills including Prioritizing and Time Management
  • Problem Solving
  • Ability to Communicate Effectively
  • Must present a professional appearance
  • Self-motivated and detailed oriented
  • Proficiency in the use of Microsoft Office and EMR software applications, preferably Epic
  • High school graduate or General Education Degree (GED).
  • Ability to meet the physical and mental demands of the position
  • The ability to work on-site and to travel to other locations as needed
  • Predictable, reliable, and prompt attendance
  • Previous optical experience of 3 or more years is preferred
  • Customer service and/or sales experience of 3 or more years is preferred
  • Basic or Advanced American Board of Opticianry (ABO) Certification preferred
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service