Optician - Allouez - Casual

Prevea Health • Green Bay, WI

11h • Onsite

About The Position

The Optician at Prevea Health plays a vital role in providing personalized
vision care by assisting patients in selecting and fitting eyewear based on
prescriptions from optometrists or ophthalmologists. This position is
responsible for ensuring proper lens crafting, frame adjustment, and education
on lens options and eyewear care. The Optician collaborates with patients to
understand their lifestyle and visual needs, manages inventory and merchandising
in the optical area, and supports a seamless, high-quality experience in our
vision care services.

Requirements

• 1-3 years Previous Optician experience Preferred
• 1-3 years Sales experience in healthcare or retail setting Preferred
• Strong interpersonal and customer service skills.
• Ability to communicate clearly and professionally with patients and colleagues.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Basic proficiency with computers and electronic systems.
• Experience using Microsoft Office products.
• American Board of Opticianry (ABO) Certification Upon Hire Required

Responsibilities

• Review and interpret prescriptions from optometrists or ophthalmologists, assist patients in selecting frames and lenses that suit their prescription, lifestyle, and budget, and provide guidance on lens materials, coatings, and features. You will ensure proper fit and comfort by adjusting frames as needed and will accurately enter orders into the point-of-sale (POS) system while processing payments through the designated payment portal.
• Troubleshoot patient glasses by identifying and resolving issues that affect the patient's comfort, vision, or the overall quality of their eyewear. Listen to the patient’s concerns and address any problems, whether they’re related to the prescription, frame, lenses, or fit.
• Conduct telephone triage by assessing patient concerns, determining the urgency of their needs, and directing them to the appropriate level of care or action.
• Responsible for the overall merchandising, cleaning, and maintenance of the optical area, including ensuring the store is clean, organized, and visually appealing. This includes keeping display tables, window displays, and the sales floor free of dust and clutter, as well as regularly cleaning and maintaining lenses on display items and test frames.
• Ensure that glasses meet both the prescription requirements and quality standards. This inspection process includes verifying the lenses, frames, and overall fit to ensure they provide the best vision correction and comfort for the wearer.
• Manage inventory of frames, lenses, and other optical products.
• Work closely with frame representatives and manufacturers.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees