Optician

Mann Eye Center•Austin, TX

About The Position

Contributes to the company by providing efficient optical and customer service skills to patients. The optician should possess a wide range of knowledge of all current eyewear and contact lenses. Ensures patient is fitted with their correct lifestyle needs.

Requirements

Excellent interpersonal communication skills and customer service
Ability to interact with patients, doctors, co-workers, and management in a team-oriented environment
Excellent sales skills
Optical software and windows-based operating system knowledge
High school diploma or equivalent
Two years of optician experience

Nice To Haves

ABO certification is preferred

Responsibilities

Greets patients and provide excellent customer service.
Promotes the sale of quality eyewear to the patient.
Must be able to explain limitations and recommendations for both eyewear and contact lenses to patient.
Inputting orders following standard operating procedures in Optical Management.
Properly process and collect all payments in accordance to policy
Checks status of all work in progress twice weekly to ensure timely delivery to the patient.
Knowledge on use of manual lensometer.
Verify and receive jobs upon arrival to ensure that RX and measurements are accurate.
Review A/R Insurance Balance report bi-weekly for proper reimbursement
Notifies patients when eyewear/contact lens orders are ready for pick-up
Dispenses glasses and performs any adjustments or minor repairs on eyewear
Must be able to educate patient in all aspects of lenses and options that are available to them
Should have the ability to troubleshoot if the patient is having any kind of issues with eyewear
Must understand all current refund, remake and frame replacement policies.
Should be up to date on all of current promotions available to patients.
Must be able to properly verify vision plans and thoroughly explain benefits to patient.
Properly file vision plan claims as required
Must be able to order lenses and contact lenses through our vendor portals.
Verifies Patient records and contact information during each interaction.
Responsible for overall appearance of work area, organization, cleanliness of optical displays, sales floor and back work area
Follow all OSHA, ANSI STANDARDS and HIPAA guidelines
Maintains positive work environment with all staff
Duties subject to change and should be able to perform as assigned