This position provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services. It involves maintaining merchandise presentation by stocking, setting up, cleaning, organizing product displays, removing damaged goods, and appropriate signing and pricing. The role also includes maintaining the Sales Floor in the Optical area according to Company policies, handling claims and returns, and organizing merchandise. Responsibilities extend to receiving and stocking merchandise, utilizing equipment, and completing necessary paperwork. The Optician operates hardware like cash registers, processes member purchases, and assists with payments, returns, refunds, and exchanges. A key part of the role is selling Optical products and services, which includes assisting Members with purchasing decisions, measuring, adjusting, and repairing frames and lenses, completing eyewear/contact lens orders, verifying prescription information, and collecting payments for doctor services, as well as performing optometric pretests. The role is also expected to embody company values such as Respect for the Individual (embracing diversity, fostering belonging, teamwork, communication, mentoring), Act with Integrity (ethics, compliance, accountability, supporting regenerative goals), Serve our Customers and Members (customer-first approach, informed decision-making), and Strive for Excellence (curiosity, learning, calculated risks, continuous improvement, adapting to new technologies).
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Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees