Optician-Part Time Temporary

Eye Consultants of Atlanta PC•Marietta, GA

About The Position

Position Overview: Opticians are trained to sell and dispense eyewear, dispense contacts, working from the prescriptions written by the optometrists and ophthalmologists. They sell, order, receive, verify and dispense eyewear and contact lenses, while also achieving monthly sales goals and delivering excellent patient care.

Requirements

Opticians license and/or ABO/NCLE certifications are preferred
High School diploma required
Ability to Multi-task
Strong attention to detail
Experience with Insurance plans preferred
Ability to interact and communicate with a variety of people, both on a one-on-one basis and in meetings
Ability to anticipate and react calmly to emergency situations
Strong analytical skills and problem solving skills
Excellent time management, organizational and planning skills with ability to work independently
Strong typing and keyboarding skills
Reliable transportation that would allow employee to go to multiple work locations with minimal notice.
Ability to work weekends when applicable

Responsibilities

Provide exceptional customer service at all times to both external and internal patients
Possess basic computer skills and aptitude to learning different software programs
Assist patients in ordering eyewear, pharma related products, accessories and/or contacts
Continue to be educated on current lenses, frames and contacts
Accuracy and attention to detail
Check in all incoming orders to ensure quality and accuracy
Have good organizational skills and ability to multi-task
Answer phone calls and appropriately respond to patient needs
Ability to identify and resolve patient complaints through trouble shooting
Assist in other areas when needed
General office duties and cleaning to be assigned by manager
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Ability to interact with all levels of employees in a courteous, professional manner at all times
Frame styling patients
Understanding and explaining lens and lens options to patients ordering eyewear
Inputting orders for glasses, pharma, accessories and/or contacts
Ordering jobs from the appropriate labs
Checking incoming orders for accuracy
Dispensing jobs to patients including performing necessary adjustments
Adjust and repair eyewear as required by patients
Understanding, submitting and applying insurance as required
Ability to troubleshoot eyewear issues
Reorder frame inventory as required by manager
Receive frames into inventory and maintain inventory for accuracy
Insertion and removal training for soft contacts lenses and gas permeable (rigid) lenses
Understand manufacturer rebates and be able to explain accordingly
Review of disposal schedules
Maintaining trials on hand and purchase inventory
Place contact lens orders
Troubleshooting various cl-based issues and making necessary adjustments
Restocking trial lenses
Maintain vendor invoices and reconcile with monthly statement
Check patients in and out of contact lens clinic including collecting fees
Answer telephones and direct calls to appropriate staff or take messages from patients or doctor's offices.
Schedule and confirm patient appointments.
Register patients information into their electronic medical record (EMR), obtained by the paperwork patient has completed.
Understand insurance coverage to discuss with patient/responsible party.
Obtain knowledge/understanding of fees for exam and contact lenses to give verbal estimates based on their insurance coverage to patient/responsible party.
Entry/chart to patient electronic medical record (EMR), any notes, conversations, phone calls concerning patient, including transferring/copying of prescription.
Receive, scan and route messages or documentation, such as other doctor's offices and specialists. Follow up when necessary.
Proficiency in keyboarding, with the ability to enter notes efficiently and accurately in EMR.
Other duties as needed
Teamwork and collaboration
Verify invoices and statements for accuracy