About the position
Superior Optical is an eyeglasses manufacturing facility and a federal contractor serving our veterans across the United States with quality eyeglasses and sunglasses. We are an independent lab with a strong history of growth, technological advancement, and service to the industry. We at Superior are passionate about our business and have instilled a work ethic in our employees that ensures a clean and productive lab, a focus on quality and accuracy, and an obsession with customer service that is unmatched in the industry. Our mission is to provide our patients with the quality they should always expect and the kind of service and attention that will reset expectations for lab relationships. This position offers a rewarding, full-time job (40+ hours) with great benefits, including 11 federal holidays off with pay and a 401K company match. The work schedule is Monday to Friday, from 8:00 am to 5:00 pm, with no holiday or weekend work.
Responsibilities
- Provide exceptional customer service
- Perform other administrative tasks as assigned
- Maintain up-to-date knowledge of products
- Create and maintain patient files, following company and HIPAA policies regarding confidentiality
- Input customer information into computer system
- Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)
- Take necessary measurements (i.e. measuring the patient's pupillary distance)
- Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)
- Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat, if necessary, to bend frames accordingly
- Educate patient on how best to care for their glasses
- Adjust/repair damaged frames, replace nose pads and missing screws
- Price, stock and straighten merchandise
Requirements
- Licensed optician
- Strong customer service skills
- Ability to maintain confidentiality and follow HIPAA policies
- Knowledge of optical products and services
- Ability to take precise measurements and interpret prescriptions
Benefits
- Health, Dental, Short Term Disability and Life Insurance
- 401K with company match
- Paid Personal Time
- Paid Vacation
- 11 paid holidays off
