Cherry Health-posted 3 days ago
Full-time • Mid Level
Onsite • Grand Rapids, MI
501-1,000 employees

Responsible for assisting patients with frame selection, eyeglass orders, verification, fitting and dispensing of eyewear. Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications. This is a full time, benefit eligible position typically working onsite at our Heart of the City clinic.

  • Assist patients in appropriate frame selection.
  • Verify patient information.
  • Evaluate patients for eligible discounts and special funds.
  • Verification of insurance eligibility.
  • Evaluate new Rx and properly set patient expectations.
  • Determine optimal lens material & style.
  • Take accurate measurements for lens style.
  • Supply patients with transparent pricing.
  • Enter patient orders for glasses and contact lenses.
  • Submit orders to appropriate insurance websites.
  • Understand and accurately take payments.
  • Make patient aware of typical order delivery time.
  • Verify glasses using lensometer.
  • Document glasses orders, arrivals, and dispenses.
  • Notify patient of glasses arrival.
  • Perform eyeglass adjustment and repairs.
  • Assure patient education regarding usage and cleaning of glasses.
  • Teach patients contact lens insertion and removal.
  • Notify management of any patient complaints.
  • Independently trouble-shoot most patient complaints.
  • Frame board management.
  • Assist with inventory.
  • Assist with on-site training of optical staff.
  • Complete special projects as assigned by management.
  • Understand and adhere to CH’s compliance standards as they appear in CH’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
  • Keep abreast of all pertinent federal, state and CH’s regulations, laws, and policies as they presently exist and as they change or are modified.
  • Perform other duties as assigned.
  • High School Diploma (or equivalent) required.
  • CPR certification (offered at CH) is required.
  • Ophthalmic or Medical Assistant experience preferred, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
  • Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
  • Medical, Dental and Vision Insurance for you and your family
  • Generous Paid Time Off benefit – 4 weeks per year for full time
  • Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
  • 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
  • MET and MESP 529 Savings Plans
  • Pet Insurance!
  • Employee Assistance Program
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