Optical Technician

EyeSouth Partners•Birmingham, MI

About The Position

Clavenna Vision Institute has been serving the Birmingham community for more than 40 years, providing comprehensive ophthalmology and optometry services. Specializing in cataract surgery, LASIK, glaucoma management, and advanced contact lens fitting, the practice is well-known for its patient-centered care and long-standing reputation. A great fit for candidates who value tradition, community trust, and excellence in eye health. Position Summary The Optical Technician must be able to work with our diverse base of customers (i.e. pediatric, adolescent, and adult) by delivering quality optical care and outstanding and friendly customer service, establishing customer loyalty. This position will perform day-to-day tasks to ensure all optical patients' needs are met, including contact lens insertion and removal classes and follow-up care. The Optical Technician must also possess strong sales skills by demonstrating a high level of knowledge about products and determining patient's need for eyewear to recommend specific accessories and or enhancements.

Requirements

2 years of eyecare experience required
Ability to demonstrate eye–hand coordination, manual/finger dexterity, agility, and color vision and depth perception with visual acuity correctable to 20/25 while fitting eyeglasses and contacts
Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
Self-motivated with strong organizational skills and superior attention to detail
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.
Ability to adapt to frequent priority changes
Team player that develops strong collaborative working relationships with internal partners and can effectively engage and to build consensus among cross-functional teams

Nice To Haves

ABO and/or NCLE preferred

Responsibilities

Interpretation of glasses and contact prescriptions written by ophthalmologists and optometrists.
Recommend appropriate contact lenses and/or glasses enhancements after reviewing the prescription and the patients’ lifestyle needs.
Place glasses and contact lens orders with appropriate vendors.
Provide patient proper eyeglass and contact lens education, including insertion, removal and daily care.
Measure bridge, eye size, temple length, vertex distance, pupillary distance and optical centers
Troubleshoot patient prescription issues and act as a liaison between patient and the ophthalmologist or optometrist
Maintain contact lens trial inventory
Properly document, track and follow-up on patient orders, ensuring superb customer service
Repair broken/damaged frames
Other duties as assigned