Optical Supervisor - Bloomington 79th & Penn

Warby Parker • Bloomington, MN

5h

About The Position

Warby Parker is searching for an Optical Supervisor to join our growing team of
in-house optical professionals. In this role, you'll rely on your optical
prowess, friendly demeanor, and product expertise to create incredible customer
experiences. Whether you're helping longtime WarbyParker fans or first-time
wearers, you'll leave them excited and confident about our glasses. (Our frames
are really special, after all. Take a peek at how our glasses are made.) Acting
as a keyholder to the store, you'll help open and close up shop as well as
maintain internal operations. As a leader of the team, you'll foster an upbeat
and productive work environment for the opticians and retail advisors. Our ideal
candidate is an energetic self-starter and a lifelong learner who's eager to
help Warby Parker grow. Sound like your cup of tea? Read on!

Requirements

• A licensed dispensing optician in states that require a license or an ABO-certified optician in non-licensing states, with 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment
• Extremely detail-oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open-minded-you're constantly learning and challenging what you know
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Benefits

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave1
• Paid Holidays1
• Vacation days per year1
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave2
• And more (just ask!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed