Optical Services Associate I - Spokane

Kaiser Permanente • Spokane, WA

114d

About The Position

In addition to the responsibilities listed below, this position is also responsible for providing Optical Services, independently, in alignment with general business initiatives; identifying methods to improve optimization of patient/member ratings of optical stores, eyeglass turn-around times, sales volume, and overall profitability; supporting team in implementing optical store sales strategies; collaborating with team to maintain and advance relationships with leadership teams and maintaining collaborations with internal stakeholders to enhance the customer experience and align performance standards; and providing feedback on buying and merchandising processes that to maximize sales and improve financial performance.

Requirements

• Bachelors degree in a business, nursing, care, or a related field AND minimum three (3) years of experience in business operations, clinical health care, or a directly related field OR Minimum six (6) years of experience in business operations, clinical health care, or a directly related field.
• Optical Knowledge

Responsibilities

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
• Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
• Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
• Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives.
• Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
• Supports, identifies, and monitors priorities, deadlines, and expectations.
• Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Ensures standardized care delivery by organizing and disseminating program results; maintaining databases for the collection and storage of program operations data; analyzing clinical and patient files and records and escalating issues or concerns to senior staff; and collaborating with multidisciplinary clinical teams.
• Utilizes comprehensive foundational knowledge of emergency preparedness programs; performs the teams emergency preparedness plans and knowing what is expected during and after an emergency; and maintaining awareness of implementation and delivery on objectives.
• Provides administrative direction(s) for day-to-day operations to support patient care by organizing and participating in meetings related to program, team, and/or management decision making and following up on action items.
• Monitors and maintains workflow reports including work schedules; maintaining departmental databases to create routine reports for program, team, and/or management decision making.
• Supports systems to track human resource management programs including orientation, education, training, and development; and preparing and delivering routine audit documentation, information, and reports.
• Provides member service and quality assurance by promoting member satisfaction by independently ensuring the provision of a high level of quality of patient service and care, with minor review of work.
• Implements methods to measure member satisfaction with clinical and/or optical services, and utilizing the resulting feedback to improve member satisfaction.
• Pursues the maintenance of the quality of care provided to members through an ongoing quality assurance program; and performing basic quality assurance for incoming and outgoing optical products.
• Contributes to improvements to operations and technology processes by assisting with the collection of business requirements and developing project milestones for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency.
• Conducts analysis on operations system processes in response to standard and non-standard errors to identify root cause of escalations and process issues.
• Implements and monitors performance metrics to track the success of strategic improvement projects.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree