Optical Service Rep - Full time - Clinton Township

Community Care Services • Clinton Township, MI

284d

About The Position

The Optical Service Representative greets and directs patients in a friendly, professional, and efficient manner. This role involves investigating and resolving patient inquiries concerning merchandise, service, and billing, either in person or over the phone. The representative completes and records sales transactions accurately in the HFO Point of Sale (POS) system and works closely with all HFO departments to coordinate patients' services.

Requirements

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.
• Previous optical experience preferred.
• Ability to demonstrate effective organization skills and prioritize multiple tasks.

Nice To Haves

• Completion of all training courses as directed by Henry Ford OptimEyes.
• Practices customer skills as provided through ongoing training and in-services.

Responsibilities

• Effectively maintains multiple phone lines while utilizing proper telephone etiquette.
• Turns information inquiries into scheduled appointments.
• Accurately and efficiently schedules appointments and maintains patient electronic medical records.
• Maintains the cash drawer and sales ledger accurately and consistently.
• Explains Ocular Corneal Tomography to all patients over the age of 18.
• Performs entry into HFO's point of sale system.
• Performs prescription entry for eyeglasses and contact lenses.
• Follows medical triage guidelines for emergency cases.
• Communicates prescription information with pharmacies and places orders for direct shipping to patients.
• Interprets doctor's prescriptions and answers customer questions.
• Suggests products and enhancements to address specific prescription questions.
• Answers basic and complex customer questions or concerns.
• Demonstrates a desire to create value for customers and exceed customer expectations.
• Handles multiple customers effectively with tact and a sense of urgency.
• Redirects customers to appropriate sources if necessary.
• Trained on Web Denis and Medicare/Medicaid certified to speak with agents.
• Works closely with all departments to coordinate services.

Benefits

• Competitive health plan options including CDHPs, PPO, and HMO plans.
• Dental and eye care coverage.
• Tuition assistance.
• Family forming benefits.
• Discounts to dozens of businesses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED