Optical Sales Lead Dispenser

Kaiser Permanente • San Rafael, CA

91d

About The Position

Under the general supervision of the optical sales branch manager, is responsible for all dispensing and optical activities. Enforces all safety standards and maintains the highest standards in the dispensing of optical goods consistent with the policies and procedures set forth by The Permanente Medical Group, Inc. This includes all technical procedures of fitting, necessary bench work and allied optical procedures. Included also will be any necessary clerical functions required to satisfy patient needs which may include acting as liaison between pertinent departments. A Lead Dispenser may be appointed at the discretion of the Employer with input from the Union Labor Partner and will specifically and regularly be required to direct, check, review, assign, organize and coordinate the work of five (5) or more employees within a specific sales office. Also, the Lead Dispenser will be responsible for training and reporting on the work of other employees as required.

Requirements

• 4 years as an Optical Dispenser (Optician).
• Excellent customer service skills.
• Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• High School Diploma/GED.
• 25 wpm typing speed required.

Nice To Haves

• ABO (American Board of Opticianary) certification preferred.

Responsibilities

• Direct, check, review, assign, organize and coordinate the work of five (5) or more employees within a specific sales office.
• Train and report on the work of other employees as required.
• Account for daily cash sales activity.
• Handle patient complaints.
• Assist patients with service and interview patients to determine visual needs.
• Advise patients with frame and lens selection consistent with their needs.
• Interpret refractionists prescription.
• Take all facial and optical measurements, as appropriate for a proper fit.
• Instruct and counsel patients on proper methods of eyeglass care.
• Dispense and adjust optical products.
• Inspect final product for accuracy in accordance with prescription requirements, original order and ANSI 80-standards.
• Reconcile patients concerns to their satisfaction.
• Perform all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices.
• Conduct daily inventory of frames and accessories as required.
• Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses.
• Repair frames as required.
• Recommend to branch manager improvements in sales and service.
• Maintain written and verbal communication with lab as required.
• Perform customer service duties and floor coordinator duties.
• Perform other related duties as necessary.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED