Optical Sales Associate

FENWAY HEALTH • Boston, MA

3h • Onsite

About The Position

Working under the direction of the Optical Manager and supervision of the Opticians, the Optical Sales Associate is primarily responsible for greeting patients and assisting patients in the selection of glasses frames. Other duties include communicating with patients regarding glasses order status, dispensing glasses to patients and ensuring they are adjusted properly to fit the patient’s face, collecting and entering payments, monitoring voicemails, and maintaining stock, displays and inventory.

Requirements

• High school diploma or equivalent
• 1-2 years’ experience in a retail establishment
• Knowledge of principles and methods for showing, promoting, and selling products, preferred
• Demonstrated computer skills (e.g. Microsoft Word, Excel, and Outlook)
• Ability to work independently and collaboratively in a team environment
• Ability to work collaboratively with Opticians and the Office Manager of Optometry
• Ability to respond constructively to pressure situations and time limits
• Ability to work harmoniously with diverse groups of individuals required
• Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law.

Nice To Haves

• Knowledge of administrative and clerical procedures and systems, including managing files and records, and effective and detailed documentation, preferred
• Experience working with an ethnically, culturally, and racially diverse work staff preferred

Responsibilities

• Assist patients with optical needs and orders
• Measure patients’ pupillary distance, and other optical measurements, using supplied measuring devices
• Assist patient with selecting frames; measure patients for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription
• Recommend specific lenses, lens coatings, and frames to suit patient needs
• Instruct patients on how to care for and handle their eyeglasses and sunglasses
• Maintain accurate optical records and inventory
• Maintain records of patient prescriptions, work orders, and payments
• Perform administrative duties such as tracking inventory and sales, and performing simple bookkeeping
• Maintain and track optical inventory and products
• Arrange, maintain, and stock optical displays
• Provide excellent customer service
• Greet each patient that enters the Optical Shop in a welcoming, professional, and cheerful manner
• Act as a first point of contact for patients with questions or concerns
• Effectively communicate patient needs and desires to Opticians to ensure a seamless patient experience
• Foster positive relationships with patients
• Assess patient needs, meet quality standards for services, and evaluate and ensure patient satisfaction
• Place a high value on excellence in personal and departmental performance
• Meet agency participatory expectation
• Adhere to all agency and departmental policies and procedures
• Participate in quality assessment and improvement activities as requested
• Adhere to the highest principles of patient and client confidentiality, following HIPAA guidelines
• Adhere to established safety policies, procedures and precautions
• Attend all required meetings, in-services and professional trainings
• Perform other related duties as required

Benefits

• We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED