Optical Sales Associate

Medlink Georgia • Colbert, GA

9d • Onsite

About The Position

The Optical Sales Associate supports MedLink Georgia's Vision Services department by assisting patients with frame selection, eyewear purchases, and customer service needs. As part of a Federally Qualified Health Center (FQHC), this role promotes access to affordable, high-quality vision care for underserved communities while delivering compassionate, culturally competent service. As a recognized patient-centered medical home (PCMH), every employee is responsible for ensuring the successful implementation of quality, comprehensive patient-centered care as a member of the patient's care team. By performing the job expectations described below, you will be an active member of the care team, thereby ensuring patients have access to team-based, coordinated, comprehensive, quality care.

Requirements

• High school diploma or equivalent required
• Retail or customer service experience required (optical experience preferred)
• Knowledge of Medicaid and managed care vision plans preferred
• Strong communication and interpersonal skills
• Detail-oriented with basic math skills
• Ability to work in a fast-paced healthcare environment
• Bilingual (English/Spanish) preferred

Responsibilities

• Greet patients and provide exceptional customer service
• Assist patients with selecting frames based on style, comfort, and budget
• Explain lens options, add-ons, and pricing clearly and professionally
• Verify vision insurance benefits (Medicaid, Medicare, commercial plans)
• Process optical sales transactions and collect payments
• Support sliding fee scale patients in accordance with FQHC guidelines
• Enter patient orders accurately into the EHR and optical ordering system
• Track and follow up on eyewear orders to ensure timely delivery
• Notify patients when eyewear is ready for pickup
• Maintain frame inventory and ensure displays are clean and organized
• Assist with minor adjustments and basic frame repairs (training provided)
• Ensure compliance with HIPAA and organizational policies
• Support team-based care and quality improvement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees