Optical Sales Associate - Plover, WI

Shopko • Plover, WI

408d

About The Position

The Optical Sales Associate at Shopko Optical in Plover, WI is responsible for providing exceptional customer service and patient care in the selection, ordering, and dispensing of eyewear. This role includes pre-screening activities prior to patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. The position offers on-the-job training and does not require prior experience.

Requirements

• High School Graduate or equivalent
• Maintain license as required by state
• Complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs, and adjustments

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings, and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove, and care for their contact lenses
• Assist Optometrist with case histories and screenings
• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

Benefits

• $500 Sign on bonus
• Competitive Wages & Incentives
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED