Optical Retail Sales Associate FT Dubuque, IA

Eyemart Express•Dubuque, IA

19d•$15 - $18•Onsite

About The Position

Optical Retail Sales Associate Full Time $15-$18 an hour + Incentives! Optical Retail Sales experience is preferred but not required. We are willing to train. Job Description: The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.

Requirements

High School Diploma or GED
Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)
Ability to occasionally stoop, bend, kneel, crouch, reach, and twist
Ability to lift, carry, push, and/or pull up to approximately 25 lbs
Must possess excellent hand-eye coordination and fine motor skills
Ability to operate basic office equipment
Ability to communicate clearly and concisely, both orally and in writing
Ability to correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properly
Ability to multi-task
Ability to identify and solve problems, and facilitate problem solving
Attention to detail
Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist
Ability to deal with stressful situations such as dissatisfied customers
Ability to establish and maintain effective working relationships with fellow employees

Nice To Haves

Experience working in retail, customer service, or sales
Experience working in the optical industry is preferred

Responsibilities

Provide exceptional customer service
Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
Compute and process payment transactions/refunds using in-house Point of Sale system
Perform other administrative tasks as assigned
Process insurance claims
Maintain up-to-date knowledge of products
Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
Input customer information into computer system
Assess and interpret patients needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)
Take necessary measurements (i.e. measuring the patients pupillary distance)
Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)
Pull correct lenses according to work order specifications
Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly
Educate patient on how best to care for their glasses
Adjust/repair damaged frames, replace nose pads and missing screws
Price, stock and straighten merchandise