Optical Retail Sales Associate FT Portland, ME #164

Eyemart Express • South Portland, ME

392d

About The Position

The Optical Retail Sales Associate at Eyemart Express is responsible for guiding patients in selecting eyeglass frames, lenses, and coatings tailored to their needs. This role emphasizes exceptional customer service, accurate measurements, and personalized care, ensuring that patients receive the best eyewear solutions. The associate will also oversee the production process and maintain strong relationships with customers and the local community.

Requirements

• High School Diploma or GED
• Optical industry experience is a plus
• Excellent communication skills, both verbal and written

Responsibilities

• Provide exceptional customer service by using optical expertise to meet customer needs.
• Stay informed about sales, promotions, and company policies.
• Process payments and refunds using the Point of Sale system.
• Educate patients on eyeglass care and maintenance.
• Process insurance claims accurately and efficiently.
• Maintain up-to-date product knowledge to assist customers effectively.
• Create and manage patient files with confidentiality in mind.
• Interpret prescription requirements and ensure accuracy in orders.
• Take necessary measurements and prepare work orders for lab technicians.
• Inspect final products for accuracy before dispensing to patients.
• Adjust and repair frames as needed to ensure customer satisfaction.
• Price, stock, and organize merchandise in the store.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Matching 401k
• Short-Term and Long-Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED
• Number of Employees: 101-250 employees