Optical Manager - The Village at Newtown

Warby Parker•Newtown, PA

5h•Onsite

About The Position

Warby Parker is seeking a highly skilled Optical Manager to join their growing in-house Optical team. In this role, the manager will utilize professional skills and product expertise to create exceptional customer experiences, assisting both long-time fans and first-time wearers with eyewear needs. The position involves leading a team of Opticians, acting as both a coach and team player, and consulting customers as needed. The ideal candidate is a lifelong learner who embraces challenges, fosters an encouraging work environment, and contributes to Warby Parker's growth. Warby Parker's mission is to inspire and impact the world with vision, purpose, and style, demonstrating that a business can scale while doing good without charging a premium. Since its launch in 2010, the company has pioneered ideas, designed products, and developed technologies to help people see, offering designer-quality glasses, contacts, eye exams, and vision tests online, in stores, or at home, making exceptional vision care simple, accessible, and delightful.

Requirements

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years
A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
Passionate about the eyewear and retail industries
A clear and effective communicator-you can break down technical terms for customers to easily understand
Dedicated to going above-and-beyond to make customers (and your teammates!) happy
Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
Someone who takes your work very seriously, but not yourself
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

Work directly with customers to help meet all of their eyewear needs
Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
Use your expertise to explain prescription terminology and product offerings to customers
Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
Support general store systems, inventory databases, and business operations