Optical Lab Manager - Eyeglasses

About the position

The position involves optimizing and overseeing the Lab to ensure efficiency and compliance with the company's policies and operational guidelines. The role requires identifying areas of opportunity and creating action plans for improvement while providing world-class service to customers. Responsibilities include executing same-day service, performing machine maintenance, ensuring safety standards, controlling inventory shrinkage, supervising Lab Technicians, assisting in recruitment, delegating work functions, ensuring proper training, and completing performance reviews.

Responsibilities

• Optimizes and oversees the Lab to ensure efficiency and compliance with company's policies and operational guidelines.
• Identifies areas of opportunity and creates an action plan for improvement.
• Provides world-class service by treating customers with respect, providing prompt and courteous service, and listening and understanding their needs.
• Executes same day service using 'Ready When Promised' production board.
• Performs machine maintenance to ensure that all lab equipment is clean and in good working order according to standards.
• Addresses immediately all equipment malfunctions and informs the General Manager and retail staff of any production delays.
• Ensures that all safety rules and standards are followed, including making sure that all Lab Technicians wear protective eyewear in the lab at all times.
• Assists in controlling inventory shrinkage through the monitoring and recording of breakage and accurate inventories.
• Ensures that the store maintains a proper level of lenses and lab supplies to provide prompt customer service.
• Supervises and motivates Lab Technicians and ensures the timely completion of day-to-day functions.
• Assists the General Manager with recruiting, selecting and retaining a high caliber lab staff.
• Delegates work functions to team members in an appropriate manner in order to maximize organizational goals and individual development.
• Ensures lab associate scheduling complies with payroll guidelines while considering skill level.
• Ensures that all lab associates are properly trained on all lab equipment and they continue to develop their knowledge of laboratory techniques.
• Partners with the Training Department and Employee Relations to ensure all training and development occur on time and when needed for each associate.
• Completes annual performance reviews along with continuous coaching conversations with all associates.