Optical Lab Manager - Eyeglasses

National Vision • Alcoa, TN

427d

About The Position

The Optical Lab Manager at Eyeglass World is responsible for overseeing the operations of the lab, ensuring quality and same-day service standards are met. This role involves supervising Lab Technicians, optimizing lab efficiency, and maintaining compliance with company policies. The manager plays a crucial role in providing excellent customer service and ensuring the lab operates smoothly and safely.

Requirements

• Laboratory experience
• Mid-level laboratory techniques

Responsibilities

• Optimize and oversee the lab to ensure efficiency and compliance with company policies and operational guidelines.
• Identify areas of opportunity and create action plans for improvement.
• Provide world-class service by treating customers with respect and understanding their needs.
• Execute same-day service using the 'Ready When Promised' production board.
• Perform machine maintenance to ensure lab equipment is clean and in good working order.
• Address equipment malfunctions immediately and inform the General Manager and retail staff of any production delays.
• Ensure all safety rules and standards are followed, including ensuring Lab Technicians wear protective eyewear.
• Assist in controlling inventory shrinkage through monitoring and recording of breakage and accurate inventories.
• Ensure the store maintains a proper level of lenses and lab supplies for prompt customer service.
• Supervise and motivate Lab Technicians, ensuring timely completion of day-to-day functions.
• Assist the General Manager with recruiting, selecting, and retaining high-caliber lab staff.
• Delegate work functions to team members to maximize organizational goals and individual development.
• Ensure lab associate scheduling complies with payroll guidelines while considering skill level.
• Ensure all lab associates are properly trained on lab equipment and continue to develop their knowledge of laboratory techniques.
• Partner with the Training Department and Employee Relations to ensure timely training and development for each associate.
• Complete annual performance reviews and continuous coaching conversations with all associates.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Health and Personal Care Retailers
• Education Level: No Education Listed
• Number of Employees: 51-100 employees