Optical Dispenser

About the position

Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures.

Responsibilities

• Assemble patient education materials.
• Assist provider in patient examinations and procedures.
• Consult with provider concerning procedures and patient condition.
• Complete patient forms and records.
• Clean work area.
• Attach temples to frames.
• Cut lenses to specified size and shape.
• Fit finished lenses into frames.
• Handle computer printouts.
• Inspect lenses and eyeglasses to verify correct processing of prescription.
• Investigate lost, misplaced or incorrectly filled prescription orders.
• Package eyeglasses in containers for courier pick up.
• Refine shape of lenses by smoothing edges.
• Adjust patient eyeglass frames.
• Assist patient in selecting optical items.
• Examine eyeglasses from laboratory.
• Make minor repairs and adjustments to eyeglasses.
• Maintain optical supplies.
• Measure patient facial features.
• Receive and ship finished eyeglasses.
• Fill request for equipment and supplies.
• Maintain and order supplies.
• Maintain records of material usage/inventory levels.
• Clear paper jams and perform routine maintenance.
• Operate copier equipment.
• Collect and compile cumulative data and statistics.
• Maintain department logs.
• Answer telephones and take messages.
• Orient and train new or less experienced personnel.
• Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.
• Locate personnel by paging system or beeper.
• Attend conferences, meetings and in-service training programs.
• Assume other activities and responsibilities from time to time as directed.
• Assist members with the selection of frames and lenses.
• Take orders for eyewear and miscellaneous optical items.
• Dispense and adjust eyewear and Ophthalmic appliances, making minor repairs as required.
• Take facial measurements of members to fit eyewear needs.
• Provide members with information regarding eyewear, product options and eyewear services.
• Manage and resolve member eyewear complaints.
• Create and maintain neat, attractive and sales effective frame displays.
• Maintain departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.
• Return recalled frames/optical items by specified due dates.
• Inspect eyeglasses to ensure conformance with prescribed/ordered specifications.
• Process jobs in bench room.
• Contact members, optical lab and clinics concerning eyewear orders and prescriptions.
• Determine member vision eligibility and benefits.
• Attend staff meetings and training as required, maintaining current knowledge of all computer systems designated for the operation of the department.
• Establish and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.
• Perform other duties as required.

Requirements

• One (1) year of recent full-time optical dispensing experience which may include complete optical lab bench room work.
• Current knowledge of optical theory, practices and lab techniques-interpretation of prescription lenses/products available and entire eyewear fabrication process including measure, fit, adjust and repair.
• High School Diploma/GED

Nice-to-haves

• ABO Certification.
• Certificate of completion in Optical Dispensing from an accredited Ophthalmic Optics school.