Optical Customer Service Associate
About The Position
In the eye care industry, Optical Customer Service Associates are commonly known as Optometric Technicians or Opticians. They assist the optometrists with several aspects of patient care and perform an essential sales function within the company. They pre-test patients before their eye exams, complete glasses and medication prescriptions, schedule appointments, educate patients about their contact lenses or glasses, and more. Their duties include the use of computerized medical office software, administrative office procedures, insurance processing, billing, and transcription of medical reports. Candidates with prior experience in other medical fields (outpatient clinic workers, those in the dental or chiropractic industries, etc.) or those with some retail experience tend to excel in this type of role. This position requires independent problem-solving, a positive attitude, and solid technology skills. This is a full-time role, although part-time opportunities may be available for the right candidate(s).
Requirements
- High school diploma or equivalent
- Experience typically achieved with a minimum of 1-2 years in a retail or healthcare environment
- Independent problem-solving
- A positive attitude
- Solid technology skills
Nice To Haves
- Prior experience in other medical fields (outpatient clinic workers, those in the dental or chiropractic industries, etc.)
- Retail experience
Benefits
- Paid time off
- Professional development assistance
- A retirement plan with generous employer match
- Employee discounts on vision care, glasses, and contact lenses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
