Optical Consultant

NeighborHealth•Boston, MA

16h•Onsite

About The Position

NeighborHealth is seeking an Optical Consultant to support the delivery of high-quality optical services across its clinic locations. This role is designed for individuals interested in building a career in optical care, offering hands-on experience in a supervised clinical setting. The Optical Consultant will assist patients with frame selection, order processing, lens fabrication, and general optical services, always working under the direct supervision of a licensed optician. This position explicitly states that it does not involve performing independent optical measurements and requires strict adherence to all scope of practice guidelines. The role also offers a structured pathway toward optician licensure in Massachusetts, encouraging the pursuit of an Associate Degree in Opticianry, American Board of Opticianry (ABO) certification, National Contact Lens Examiners (NCLE), and ABO Practical Certification (ABOP), with potential for advancement into Licensed Optician roles upon meeting state requirements.

Requirements

High school diploma or equivalent required
Interest in pursuing a career in the optical field
Strong interpersonal and communication skills, with the ability to build rapport with diverse patient populations
Ability to work effectively in a team-based, fast-paced environment
Strong attention to detail and organizational skills
Basic computer proficiency

Nice To Haves

1–3 years of customer service or retail experience preferred
Opticianry degree or optical experience is preferred
Microsoft Office and/or EMR systems preferred
Bilingual skills preferred (based on patient population needs)

Responsibilities

Greet and assist patients in a professional, friendly, and culturally responsive manner
Support patients in selecting frames based on style, fit, and prescription needs
Educate patients on lens options, coatings, and insurance coverage
Enter and process eyewear orders accurately in the system
Verify insurance eligibility and benefits for optical services
Assist with inventory management, including stocking and organizing frames
Perform basic frame adjustments and repairs (as trained and permitted)
Maintain cleanliness and organization of optical displays and optical laboratory
Collaborate with licensed opticians to ensure accurate and timely order completion
Provide follow-up support for patients regarding orders, pickups, and concerns
Must work under the supervision of a licensed optician at all times when performing optical duties
Does not perform or independently take optical measurements (including PD, seg height, etc.)
May assist in preparation for measurements but cannot finalize or verify them
Ensure timely turnaround of eyeglass orders
Escalates all clinical or prescription-related questions to a licensed optician