Optical Assistant

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. $5,000 Commitment Bonus for qualifying candidates! JOB LOCATION NCEENT of North Durham - 4102 North Roxboro Street JOB SUMMARY We are seeking an Optical Assistant to be an integral member of the healthcare team and provide direct and indirect care to patients.

Requirements

High school diploma or general education degree (GED).
One-year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Analyze and interpret prescriptions.
Educate and advise patients of available frame styles, lens designs, materials and coatings.
Perform minor eyewear repairs when necessary.
Maintain, clean, and repair optical equipment as necessary.
Advise patients on insurance coverage, promotions.
Complete customer billing/service records.
Verify finished eyewear is within ANSI standards.
Partner with clinic staff, to review and revise best business practices to maintain a high level of patient satisfaction.
Attend and actively participate in staff meetings to maintain and improve technical skills and service levels for patients.
Ensure patient’s visual and auditory privacy and maintain patient confidentiality at all times. Ensure HIPAA compliance standards are met.
Interact with staff and co-workers in a manner that promotes positive working relationships.
Meet all required competencies and maintain skill level.
Complete required Annual Review and Safety, Compliance, and Infection Control trainings.
Flexibility to travel to various optical locations as needed.
Participate in the orientation, and assist in training process of staff.