Optical Assistant/Receptionist
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About The Position
As an Optical Assistant at Cornerstone Eye Associates, you will play a vital role in providing exceptional optical services and products to our patients. This position is designed for individuals who are passionate about helping others and thrive in a fast-paced environment. You will be the first point of contact for patients entering our Optical Gallery, setting the tone for their experience with a friendly and welcoming demeanor. Your responsibilities will include assisting in the daily operations of the optical department, ensuring a smooth workflow, and delivering excellent customer service. In this role, you will greet and intake patients, enter and verify their demographics and insurance coverage, and accurately post fees for optical purchases. You will also be responsible for completing end-of-day financial reports, answering and triaging incoming phone calls, and providing administrative support by scheduling patients to see the Opticians. Additionally, you will interact with insurance companies and our billing department, manage patient flow, and monitor wait times for patients scheduled with the optical team. Your duties will also involve notifying patients when their glasses and contact lenses are ready for dispensing, training them on proper contact lens care, and processing orders for contact lenses accurately. Maintaining a clean and organized work area is essential to uphold a professional atmosphere, and you will be expected to track and organize optical department data. This position offers an exciting opportunity to work in a dynamic environment that values teamwork, professionalism, and personal attention.
