Ops Trainer- Variable Schedule

Thredup-posted 8 months ago
Full-time • Entry Level
Professional, Scientific, and Technical Services
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ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry. Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

  • Welcome new team members, establish rapport, and introduce ThredUp's culture, work environment and team.
  • Drive engagement and retention of team members through delivering effective and innovative training processes.
  • Administer on-station, classroom, quality, and safety training to new and existing team members.
  • Facilitate all training content and initiatives provided by the Operations Training Team and partner to recommend effective, engaging learning solutions.
  • Establish strong partnerships with Ops leaders across all shifts, supporting the training needs of all teams in the DC.
  • Act as a go-to expert, consistently follow-up with trainee(s), answering questions and building rapport.
  • Assess and monitor the performance results on all trainees, providing coaching and ongoing feedback to improve performance.
  • Work with the Training Manager to determine daily/weekly training schedules across all shifts.
  • Solid understanding of ThredUp quality standards and operations processes (internal only).
  • Strong communicator and facilitator with strong written, verbal and interpersonal communication skills.
  • Flexibility in work schedule, open to supporting team members across multiple shifts depending on the needs of the business.
  • Demonstrates effective organizational skills.
  • Enthusiastic about the development and training of all team members.
  • Experience giving and receiving constructive feedback and proactively following-up with team members, peers, and leaders.
  • Role models good, independent judgment and operates with minimal supervision.
  • Ability to create and maintain professional connections with team members.
  • Keep business and customer information confidential.
  • Able to stand or walk for an entire shift (8-12 hours per day) as well as bend down, reach overhead, lift/carry up to 30lbs and push/pull wheeled clothing racks weighing up to 150lbs.
  • Competitive pay (we leverage market data).
  • Employee stock purchase plan.
  • PTO + paid holidays.
  • Medical, dental, vision, 401k, life and disability insurance offered.
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