Ops & Tech Manager I

Aon Corporation • Chicago, IL

1d • $70,000 - $80,000 • Hybrid

About The Position

Aon is hiring for an Operations and Technology Manager I position. This is a hybrid position based out of Jacksonville, FL, Bannockburn, IL, or Chicago, IL.
The Operations & Technology (Ops & Tech) Manager I manages daily team activities, directs task distribution, and acts as the primary contact for internal collaborators with issues. This position leads the AS I Team, supervises Agency Billing and related workflows, and assists with the Epic system transition. The Manager I guarantees service standards are met, partner concerns are resolved efficiently, and operational procedures run smoothly and steadily.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• Valid Property and Casualty License
• 2–4+ years of experience in operations, billing, or a related function
• Prior experience in a senior associate, lead, or supervisory role with responsibility for delegation and issue resolution
• Experience handling issues and working directly with internal business partners
• Strong organizational skills with the ability to manage competing priorities
• Strong written and verbal communication skills
• Proficiency with common office and productivity tools (e.g., Excel, Outlook, workflow/CRM or policy systems)
• Bachelor’s degree in Business, Operations, Finance, Technology, or a related area; or comparable professional experience

Responsibilities

• Team Leadership & People Management
• Supervise direct reports on the AS I Team, including workload coordination, coaching, feedback, and performance discussions.
• Support hiring, onboarding, and training of new team members.
• Conduct regular team meetings and 1:1s to communicate priorities, monitor progress, and address issues.
• Ensure team adherence to policies, procedures, and service-level expectations.
• Work Distribution & Daily Operations
• Coordinate, prioritize, and distribute tasks within the AS I team to balance workload and meet deadlines.
• Monitor daily production, backlogs, and exceptions; adjust assignments as needed to maintain service standards.
• Ensure accurate and timely completion of tasks, with attention to quality and compliance.
• Blocking Issue Management
• Serve as a primary contact for the AS I Team, providing guidance and support on complex or sensitive blocking issues.
• Handle blocking issues from field offices, ensuring prompt investigation, resolution, and clear communication back to customers.
• Handle customer issues raised by APRM Regional Directors (RDs) or those with equivalent experience and Associate Directors (ADs), including coordination with internal partners as needed.
• Track and document recurring issues and escalations, and bring up systemic concerns to leadership.
• Agency Billing Oversight
• Oversee day-to-day Agency Billing processes, including routine billing, adjustments, reconciliations, and exception handling.
• Address and resolve Agency Billing blocking issues from internal team members and partners.
• Work with Finance, Accounting, and other teams to ensure billing processes are accurate, complete, and aligned with internal controls.
• Epic Transition & Technology Support
• Assist with the transition to Epic by aiding implementation efforts that affect the AS I team.
• Engage in testing, validation, and feedback cycles connected to Epic changes and enhancements.
• Support the coordination and distribution of training, job aids, and communications for team members regarding Epic and other tools.
• Identify system or process issues and share feedback with leaders and technology partners for resolution.
• Process & Quality Management
• Follow and help maintain standard operating procedures (SOPs) for AS I and Agency Billing workflows, including handling blocking issues.
• Support continuous improvement by identifying efficiency opportunities, recurring errors, or process gaps and raising them to leadership.
• Monitor important indicators such as turnaround times, backlog levels, error rates, and volumes of critical issues; provide input to leadership on trends and needs.
• Collaborator Communication & Collaboration
• Act as a point of contact for field offices and APRM leaders on operational questions, blocking issues, and process clarifications.
• Communicate status, timelines, and resolution plans clearly and professionally to collaborators.
• Work together with various departments (e.g., APRM, Operations, Finance, Technology) to assist initiatives and address interdepartmental challenges.

Benefits

• Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level