Ops Support Specialist - Seattle

Federal Reserve Bank • Seattle, WA

404d • $49,300 - $78,700

About The Position

The Ops Support Specialist at the Federal Reserve Bank of San Francisco's Seattle Branch plays a crucial role in supporting Cash operations. This position involves managing physical access, contracts, procurement, and employee onboarding, as well as assisting in data collection and analysis for various projects. The specialist must demonstrate strong communication skills, attention to detail, and the ability to manage multiple tasks effectively, ensuring compliance with operational standards.

Requirements

• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to use critical thinking to assess situations.
• Strong partnership and customer service orientation.
• Exhibits strong communication and tact skills when working with staff, management, customers, and third-party vendors.
• Strong time management and organizational skills to effectively carry out multiple priorities.
• Possess the technical aptitude to learn and effectively operate systems and applications used in daily operations.
• Ability to exercise common sense judgment within defined practices and procedures.

Nice To Haves

• Associate degree or equivalent work experience.
• Experience with database-driven software.
• Experience working cross-functionally to meet internal and external client needs.

Responsibilities

• Maintain thorough procedural knowledge of specific areas of assignment and proficiency with necessary software and business applications.
• Use multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, USSS, US Mint).
• Work with Customer Support to resolve inquiries.
• Initiate and maintain strong customer service relations with armored carriers, financial institutions, third parties, and other FRB departments and offices.
• Serve as the department's primary records management liaison, ensuring documentation is accurate and orderly.
• Complete Department Accounting Entries and Daily, Weekly, and Monthly Reports.
• Effectively manage and balance all coin activities including mint shipments and coin terminals.
• Review and Complete the Daily GL Account Balances and Process and Reconcile Daily Orders for the Paying Team.
• Provide backup support to the Paying Function and complete End of Day Closeout Duties.
• Act as a liaison between management and staff, supporting department goals and communicating them positively to co-workers.
• Monitor inventory for AGV and SRM parts in collaboration with Facilities and make recommendations for process improvements.
• Participate and contribute in workgroups and perform other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Pretax Flexible Spending Account
• Paid Family Leave Care
• Backup Child Care Program
• Pretax Day Care Flexible Spending Account
• Vacation Days
• Sick Days
• Paid Holidays
• Pet Insurance
• Matching 401(k)
• Retirement / Pension

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Monetary Authorities-Central Bank
• Education Level: Associate degree