Ops Supervisor Hauling Early Start

Republic Services•Stillwater, OK

1d•Onsite

About The Position

Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. This role oversees drivers and helpers and collaborates with the Operations Manager and General Manager to implement tactical initiatives, drive functional excellence, and achieve budget goals. The Supervisor ensures adherence to all accident prevention programs and leads operations to comply with safety, environmental, operating, regulatory, accounting, ethics, and other standards. Key responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency, while fostering a culture of employee engagement. The position starts between 4:00–4:30 a.m. and typically runs for approximately 11 hours per day, supporting a crew of 20 drivers across various routes. The work schedule is Monday through Friday, with occasional Saturdays as needed. Strong leadership skills and a basic understanding of financial fundamentals are essential. Republic Services is a leader in the environmental services industry, offering recycling, waste, special waste, hazardous waste, and field services to 13 million customers across North America. The company is committed to advancing circularity and decarbonization, focusing on profitable growth through acquisitions, environmental solutions, and sustainability innovation. Republic Services values safety, customer service, environmental responsibility, drive, and a human-centered approach, fostering an inclusive and diverse culture among its 41,000 team members.

Requirements

Able to direct large staff.
Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
Is collaborative; builds and works with teams.
Creative thinker who challenges conventional solutions.
Demonstrates and promotes ethical behavior.
Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.
1 year of lead or supervisory experience.
Basic understanding of financial fundamentals.
Utilizing tools such as Microsoft Office Suite, routing software, Power BI, Workday, and web-based timekeeping systems.

Responsibilities

Supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area.
Overseeing drivers and helpers.
Working with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement.
Ensuring adherence to all accident prevention programs.
Leading operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards.
Executing and delivering Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.
Understand and provide leadership to achieve and communicate about safety goals and objectives.
Work to remove unsafe conditions or situations from drivers’ routes.
Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.
Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries.
Ensure a safe and productive work environment for all employees.
Implement and maintain an effective loss control and safety program.
Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
Understand missed pickup goals and meet or exceed expectations related to those goals.
Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
Interact with customers to solve and rectify any issues and improve the overall customer experience.
Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
Establish productivity goals where needed.
Ensure adherence to operating standards.
Manage labor hours and disposal expenses per established and agreed plans.
Lead drivers to exceed productivity goals and expectations for all routes.
Create, modify, and improve routes to maximize density and improve efficiency.
Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
Execute other operational plans to help achieve or exceed the division’s budgeted goals.
Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
Create a collaborative, communicative team environment and drive employee engagement with the Company.
Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
Perform other job-related duties as needed or assigned.
Investigating property damage claims and accidents.
Providing monthly productivity metrics.
Conducting ride-alongs and coaching sessions.
Delivering safety training.
Assisting with routing and maps.