Ops Sup Sr Manager - C13

Citigroup-posted 9 months ago
$93,440 - $140,160/Yr
Full-time • Manager
San Antonio, TX
Credit Intermediation and Related Activities
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The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

  • Manage professional teams and departments through delegation of tasks and responsibilities
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
  • Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel
  • Create and develop budget, policy formation and short-term resource planning
  • Manage occasionally complex and varied issues with significant departmental impact
  • Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
  • Provide evaluative judgment based on analysis of information in complicated and unique situations
  • Ensure essential procedures are followed and contribute to the defining standards
  • Act as SME to senior stakeholders and/or other team members
  • Ability to manage teams
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
  • Drive compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices
  • Escalate, manage and report control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  • 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
  • Extensive knowledge of the Client Onboarding processes
  • Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
  • Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Proven organization and time management skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Master's degree preferred
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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