OPS SENIOR CLERK - 64853722

State of Florida • Saint Petersburg, FL

3d • Onsite

About The Position

The Department of Health in Pinellas has a OPS Senior Clerk position open in the Medical Services Program.  The successful applicant will primarily work at the Tarpon Springs and Clearwater Health Department Health but could be required to travel to other DOH Pinellas Clinic locations as needed for coverage.
Job Summary- OPS Senior Clerk: The successful incumbent will work be the in the admitting/eligibility department and also perform cashier duties. This position involves regular contact with a diverse population both in person and over the phone and will require working with sensitive and confidential information.

Requirements

• Ability to prioritize work, identify changing priorities and adjust as needed.
• Ability to self-monitor work for accuracy and maximum productivity
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer service skills
• Ability to independently solve problems
• Strong verbal and written communication skills in addition to good listening skills
• Ability to work effectively and cooperatively with others
• Knowledge of patient confidentially laws
• Ability to work with a diverse population
• Ability to review data for accuracy and completeness
• Ability to perform mathematical calculations
• Knowledge of medical insurance
• Ability to prepare accurate reports and correspondence
• At least 2 years of computer experience
• At least 2 years’ experience working in a fast-paced customer service position
• Willingness to travel to all DOH Pinellas Clinic locations to provide coverage as needed (travel is reimbursed)

Nice To Haves

• 6 months’ cash handling experience
• At least 1 year experience working in a medical office setting
• Bilingual in Spanish and English

Responsibilities

• Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients
• Assists clients with completion of consents, forms and applications as needed. Collects and updates client demographic information.
• Schedules client appointments and completes appointment reminder phone calls.
• Completes client check out process by billing and accepting payments from clients for services received at DOH Pinellas using the Health Management System (HMS).  Provides receipts to clients.
• Reconciles cash, check and credit card payments.
• Prepares the bank deposit daily and completes the cashier close out process in accordance with all documented procedures and policies.
• Resolves routine billing errors and omissions with clinic staff.
• Organizes and maintains client billing records, processes client refunds, billing reconciliation reports, retrieves client insurance eligibility information in Change Healthcare System. Answers routine billing questions from and staff and clients.
• Scans and attaches documents to client medical records.
• Process requests for copies of medical records in accordance with State law and HIPAA.  Uses various office equipment including telephones, fax, copy machines and scanners.

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees