Ops Regulatory Specialist III - 79901912

State of Florida • Largo, FL

16h • $21

About The Position

This position is assigned a variety of regulatory activities for the review of applications and the issuance of licenses, permits, and registrations for the sale of alcoholic beverages and tobacco. This position works independently performing professional work involving eligibility determination activities for the issuance of alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations. This challenging position provides the selected applicant the opportunity to help businesses open in Florida and/or assist our industry members with ensuring they maintain compliance with licensing laws. Applicants who can successfully communicate in complex administrative law matters will excel in this position. The selected candidate in this position performs the following work and other related activities: Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure. Corresponding and communicating with applicants regarding omissions or deficiencies in license applications. Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes. Independently evaluating qualifications and requirements to determine eligibility for licensure. Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance. Effectively communicating with the supervisor in the event of a denial for further action. Updating all necessary systems, logs, and other applicable data systems consistently and accurately. Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions. Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures. Accurately responding to internal and external inquiries concerning licensure requirements as well as other pertinent information regarding laws, rules, compliance, policies, and procedures . This position is a non-sworn Other Personal Service (OPS) position located within the Bureau of Licensing. This OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks. OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignment, and terminations at the discretion of the agency head or designee.

Requirements

• Must have two (2) years of customer service experience or two (2) years of post-high school education.
• Must have experience using Microsoft Office Suite (Microsoft Word, Excel, and PowerPoint).
• Must be able to travel for training and meetings, as assigned.
• Ability to multi-task, working on multiple issues simultaneously and independently.
• Ability to determine work priorities and ensure proper completion of work assignments.
• Ability to communicate effectively, both orally and in writing, by understanding written sentences and paragraphs in work related documents, by talking with others to effectively convey information, by actively listening to others, and by communicating effectively with others in writing as indicated by the needs of the audience.
• Knowledge of and ability to understand and apply applicable statutes, rules, policies, and procedures.
• Ability to compile, organize, and analyze data as well as present findings.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of computer systems and software used to perform writing, calculating, and data entry tasks, and licensing application processing functions;
• Ability to handle telephone calls in a courteous and effective manner.

Nice To Haves

• Preference will be awarded to applicants possessing experience with inputting and/or reviewing data within an automated data records system.

Responsibilities

• Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure.
• Corresponding and communicating with applicants regarding omissions or deficiencies in license applications.
• Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes.
• Independently evaluating qualifications and requirements to determine eligibility for licensure.
• Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance.
• Effectively communicating with the supervisor in the event of a denial for further action.
• Updating all necessary systems, logs, and other applicable data systems consistently and accurately.
• Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions.
• Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures.
• Accurately responding to internal and external inquiries concerning licensure requirements as well as other pertinent information regarding laws, rules, compliance, policies, and procedures

Benefits

• Participation in health insurance coverage - voluntary.
• Tax favored accounts including health saving accounts and dependent care reimbursement accounts - voluntary participation.
• Life Insurance - voluntary participation.
• Participation in dental, vision, and other supplemental pretax plans - voluntary.
• Florida FICA Alternative Plan that affords OPS team members with an excellent opportunity to accumulate money toward future retirement goals [401(a)] - mandatory participation.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED